I believe that exceptional business performance – be it customer service, product development or growth and profitability – comes from operational excellence. It comes from a team that is constantly striving to be great at the job of delivering value to your customers. It comes from not accepting ‘good enough’ but from constantly searching for ‘better’ – constantly searching for greatness. Looking to create a culture of operational excellence is that search for greatness. Read more
Most people base their view of what’s possible in the future on what has happened previously – their history, including all things leading up to the moment they contemplate beyond ‘now’.
While it’s normal to base our worldview on past experiences – and this is as true for individuals as it is for organisations – this belief that history pre-determines our future can create a chasm between current reality and new possibility. Read more
We’ve all heard the expression that a team or an individual was “operating on autopilot”. Usually this means operating in an automatic, unthinking manner – it’s a bad thing. However, I believe that creating and engaging an autopilot for your business is a good thing. It ensures that the business stays on course no matter what the external influences are. It also gives the business’s leadership – its pilot, if you will – the time and attention necessary to take a longer term view and plot the optimum course for the business. Read more
As the year starts to wind down, I like to immerse myself in the thinking that I believe should shape the coming year. My take on #BigIdea2017 is that more organisations will look to actively make their people the engine that drives not only the operational elements of the business, but also its growth, development and adaptation. In 2017, I believe we will see a fundamental move away from getting our people to engage in what the business values to valuing what our people have to offer the business. Read more
I’m a bit over discussions on Leadership. As we often use it, I don’t like the term Leader. It conjures up images of someone who needs to be followed. We tend to think of strong leaders as the central point of control, someone directing the troops, with their hands firmly on the wheel, providing decisive decision-making. This makes leadership a position not a quality.
I prefer the term greatness facilitator. Someone that inspires and helps to create greatness in everyone around them. I think defining greatness as a quality and talking about increasing its frequency in your enterprise is the difference between mediocrity and excellence. It’s the difference between performance that serves your customers and the perception of performance that serves no one.
I have a confession to make – as a “project guy” I don’t actually love projects. I’m passionate about projects, but not for the reasons you might think. My passion for projects comes from what they enable…the greatness that they can create.
I recently had a brief exchange with an existing client organisation that speaks volumes about how a great number of businesses are managed today – the need for improvement is driven by crisis. Instead of being intentional about pursuing excellence, improvement has become a synonym for recovery. More and more the manager’s job has become the never-ending search for the next hole in the cost report that needs to be filled or the next deviation from “the plan” that needs to be corrected.
Over the last three decades, the safety of the construction environment has improved dramatically. Yet, construction sites are still one of the most dangerous workplaces the world over. As a result, today’s safety management efforts are focused on ensuring that no amount of harm is considered acceptable on a construction site. This commitment to the “zero harm” standard is now regularly included on company logos, plastered across work site and is a mantra that has become a part of standard industry speak.
However, all of this focus on zero harm, and the approach that it entails, begs a few questions that very few people are asking:
- Are we actually making construction a safer place to work?
- Are safety statistics and field reporting becoming a more or less reliable source of information to improve the wellbeing of our people?
- Does it drive the behaviours and actions from our people that we intended?
- Are we bringing safety and our work methods closer together or are we driving them further apart?
- Are we making conversations about safer ways of doing work easier and more open, or are we creating a language of political correctness?
Having been involved in strategic planning over my corporate career, I thought it pretty standard that the purpose of strategy development was to come up with a “strategic plan”. A document that dutifully incorporated a vision and mission, that laid out the numerical aspirations for revenue growth or gross margin, that identified the sources of new revenue or margins improvements and then, once beautifully edited and designed, made its way onto the managing director’s shelf…never to be seen again.
It certainly wasn’t lost on those of us on the management team that creating a plan for attaining an uncertain future in an uncertain environment was “challenging” and required a leap of faith in our ability to foresee the future. Nonetheless, it was the thing that management teams did to provide good governance and strong leadership, so we conformed to this traditional thinking. We lifted the bar by presenting this carefully crafted plan to our senior leadership in a clear and polished manner to show them that their management team had its hands firmly on the reins – we could see the future and it was clearly in our strategic sights. What we didn’t do was make a difference…
A couple of years ago I was asked to participate in a business improvement initiative by one of my contractor clients. The initiative was intended to create better process and structure around their project management systems with a particular focus on project controls. After an initial kick-off meeting which included the executive sponsor, the improvement team met several more times before the momentum faded and the initiative eventually died.
A number of things struck me about this experience. Read more