Communication is Good, Collaboration is Better

I often hear that the key to better project performance is better communication. While I can appreciate this philosophical perspective, I have worked on a number of “troubled” projects where there was no shortage of communication. One might even describe it as quite effective communication in that messages were being delivered loud and clear. However, I believe that the more important enabler of improved performance is effective collaboration – working relationships that result in the desired output or product. Effective collaboration yields strategies that are aimed at providing holistic value to the project. It results in actionable and executable plans. It is the source operational improvements that increase efficiency. Read more

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Value Alignment – It’s All About the Ladder

When I think about Value Alignment I am often reminded of the observations that Steven Covey makes in his book Seven Habits of Highly Effective People; specifically, around Habit Two: Start with the End in Mind. Value is all about starting with (and keeping!) the end in mind as project objectives are established, as decisions are made and as work is executed. Dr. Covey uses the analogy of climbing a ladder to make the distinction between efficiency and effectiveness. He says that moving up the ladder quickly with a minimum of wasted energy is efficiency, but ensuring that the ladder is leaning against the right wall is effectiveness. Read more

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Influencing Delivery Performance through Value Alignment

Recently, while I was outlining what I view as the 3 key influences on project delivery performance – Value Alignment, Team Effectiveness, and Production Management – my focus on Value Alignment was admonished for being too conceptual, too “soft.” It was suggested that what people really want to hear about are concrete actions and activities – processes and tools that they can sink their teeth into. I countered that there is nothing soft or fluffy about the creation of value alignment when it comes to project performance – I am not referring to value in the context of what we hold dear but value in delivery of project outcomes. Read more

The 3 Performance Continua that Enable Business Excellence

When I started my practice, Continuum Performance in 2010 it was, quite frankly, a self-serving enterprise – a passion that I had to help teams be their absolute best and to help individuals achieve exceptional outcomes as part of something larger than themselves.

The company was based on the premise that there are a number of performance “continua” that exist within capital project delivery that can be exploited to realise these lofty ambitions:

  • Delivery performance continuum— Extends from the owner’s performance objectives for the project right through to the day-to-day work execution activities.
  • Developmental performance continuum–Extends from conceptual design through design and construction and right up to commissioning and operational handover.
  • Business performance continuum–Links owners’ realisation of their goals for return on capital investment with delivery organisations achieving their growth and profitability objectives.

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