Entries by Jeff Schwisow

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The 3 myths you must overcome to unlock the greatness in your organisation 

I believe that exceptional business performance – be it customer service, product development or growth and profitability – comes from operational excellence. It comes from a team that is constantly striving to be great at the job of delivering value to your customers. It comes from not accepting ‘good enough’ but from constantly searching for […]

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Become extraordinary by making your history a bridge to the future 

Most people base their view of what’s possible in the future on what has happened previously – their history, including all things leading up to the moment they contemplate beyond ‘now’. While it’s normal to base our worldview on past experiences – and this is as true for individuals as it is for organisations – […]

We need to stop confusing productivity with business performance 

I have a love-hate relationship with ‘Productivity’. On the one hand, productivity, in the right circumstances, is an essential part of being an efficient business and delivering value to your customers. Its measurement is also invaluable in assessing the effectiveness of your efforts to improve. However, far too many businesses believe that they can increase […]

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Move Your Improvement Efforts from Intervention to Intention

I recently had a brief exchange with an existing client organisation that speaks volumes about how a great number of businesses are managed today – the need for improvement is driven by crisis. Instead of being intentional about pursuing excellence, improvement has become a synonym for recovery. More and more the manager’s job has become […]