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Move Your Improvement Efforts from Intervention to Intention

I recently had a brief exchange with an existing client organisation that speaks volumes about how a great number of businesses are managed today – the need for improvement is driven by crisis. Instead of being intentional about pursuing excellence, improvement has become a synonym for recovery. More and more the manager’s job has become the never-ending search for the next hole in the cost report that needs to be filled or the next deviation from “the plan” that needs to be corrected.

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